1. Mandatory Open-Box Check Upon Delivery
To ensure complete transparency and product freshness, Style by Alifa follows an instant doorstep inspection policy:
- When the courier rider arrives, please open and check your parcel in front of the rider before accepting it.
- Verify unstitched 3-piece fabric components (kameez, salwar & orna), stitched kameez size tag (S / M / L / XL), jewelry stones/clasps, and accessory condition.
2. On-the-Spot Return for Damaged or Incorrect Items (Free of Cost)
- If you notice any defect, transit damage, missing piece, wrong item, or wrong kameez size sent by mistake, return the parcel immediately to the delivery rider on the spot.
- For any damaged or incorrect item sent by us, no delivery charge (৳0) is payable by you.
- If you want a fresh replacement dispatched, message us on WhatsApp at +880 19 7838 4434 while returning the parcel to the rider.
3. Refusal at Doorstep Without Defect
If the delivered item matches your order accurately and has no defect, yet you choose not to keep it during doorstep inspection, simply hand the unused parcel back to the rider and pay only the applicable courier charge (৳60 Inside Dhaka, ৳100 Sub-Dhaka, or ৳120 Outside Dhaka).
4. No Post-Delivery Returns or Exchanges
Once you have inspected and accepted the parcel and the delivery rider has departed, no returns, refunds, or exchanges are accepted (including unstitched fabric once cut/washed, stitched kameez, accessories, or jewelry).
5. Refunds for bKash Prepaid Orders Returned on the Spot
If you paid in advance via bKash Send Money and returned a defective or incorrect item to the delivery rider on the spot, 100% of your paid amount will be refunded to your sender bKash number within 24–48 hours.